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Report Flooding/Water in Basement

In response to the intense rainstorm on July 16, 2024, which affected many properties in Mississauga and potentially thousands across the Greater Toronto Area, I would like to remind all residents that if you are experiencing basement flooding at your home, please follow the steps below for immediate action to have this addressed.
  1. Report to your insurance company.
  2. Report to the City – mississauga.ca/services-and-programs/health-and-safety/extreme-weather-conditions/floods
  3. Report to the Region – peelregion.ca/water/flooding-leaks/basement-flooding

Give the scale and scope of damages from the rainfall event on July 16, the Peel Region Waste Management team has developed the following plan for the collection of flood waste debris in Peel:

Pre-Step: Residents should contact their insurance providers to resolve any claims related to flood damage.

Curbside Pickup (Primary Method): Residents can place their flood-damaged materials at the curb for collection. Residents must call Peel Region’s Customer Contact Centre at (905) 791-9499 to request for flood-related waste collection. This will help us efficiently manage the collection process.This collection method will be advertised on all of Peel’s platforms and we encourage you to share through your channels as well.

Community Recycling Centres (CRCs) – Alternative Only: While the primary method to use is curbside collection service, CRCs are also available as an alternative. Residents can take flood waste materials to these centres, where disposal fees will be waived. Residents must clearly state that the material is flood-related waste. To manage the influx of materials, we ask that you refrain from publicly advertising the CRC option. This will help prevent an overload of non-flood-related waste being claimed as flood debris.

Please be assured that all claims, whether they be injury or damage to property, are thoroughly investigated by the Insurance & Risk Management Section of Legal Services.  Consideration for making any payment by the City must be based on legal liability arising out of negligence.

We would respectfully ask that you contact the Risk Management area directly at risk.management@mississauga.ca, or by phone at 905-615-3200 ext. 3922, or you may file your claim details online at http://www.mississauga.ca/portal/residents/fileaclaim.

Please be rest assured, that I am dedicated to working on your behalf to ensure you and your families remain safe and that our city obtains the necessary funding to improve stormwater infrastructure in our community.

My Ward 3 team and I, will keep those affected by the July 16 flooding updated through direct emails and a dedicated page on my website.